Welcome to Elite Acceptance Corp. Customer Service

Welcome to Elite Acceptance Corp. Customer Service

At Elite Acceptance Corp., we are dedicated to providing you with prompt, courteous and professional customer service. Additionally, some of our customer service representatives are bilingual in Spanish.

Our primary focus is to provide you with answers to questions you may have regarding the auto finance contract in which we service. We have developed this guide with that purpose in mind.

Our FAQs provide answers to your most common questions. We welcome any other questions or feedback you may have about your service experience. Contact us with any questions you may have at:
Email: CustomerService@EliteAcceptance.com
Office: Toll Free: (855) 813-8521 / Local: (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm (PST)

Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive personal information, such as your date of birth or Social Security number by e-mail.



PAYMENT OPTIONS

Pay Online
Make a payment by Credit, Debit Card or direct from your checking account. Select your payment option below. (Gateway fee applies)

 << Click here to pay online >>

Pay By Phone
Please call our Customer Service Department at (855) 813-8521 or (916) 486-8178 Mon-Fri, 8:00 am – 5:00 pm PST to make a payment by phone.

Pay By Mail
Make payment payable to “Elite Acceptance Corp” and include your account number on your check or money order.

Payment Address:

Elite Acceptance Corp

1485 River Park Dr., Suite 100

Sacramento, CA 95815

Payments received during regular business hours will be posted to your account effective on the first business day they are received in our office.

Pay Directly
Our Customers are always welcome at our office any day we are open, Mon-Fri, 8:00am – 5:00pm

Office Address:

Elite Acceptance Corp

1485 River Park Dr., Suite 100

Sacramento, CA 95815
Get Directions

Payments received during regular business hours will be posted to your account effective on the first business day they are received in our office.

ACCOUNT MAINTENANCE

Account Statements

The Elite Acceptance Corp Account Statement Portal is currently under development and will be available soon. Please accept our sincere apology for any inconvenience. In the meantime, please contact Customer Service Mon-Fri, 8:00am – 5:00pm at (855) 813-8521 or (916) 486-8178 for further assistance.

Recurring Payment Authorization

If you prefer to have your monthly payments automatically debited from your account. Select the following link to download the Auto Debit Payment Authorization Form. (There is no charge for this service). Return the completed and signed form to the following address:

Elite Acceptance Corp

1485 River Park Dr., Suite 100

Sacramento, CA 95815

Payment Due Date Change Request

To request a payment due date change, please select the following link to download, complete and return the Payment Due Date Change Request to the address indicated on the form. Please note the following requirements must be met: You have made your 1st payment, your requested due date is not more than 15 days from your existing due date, this is your first request for a due date change (only one is allowed during the term of your loan), your account is current. All requests are subject to prior approval. Please allow 15 days for processing. You will be contacted only if your request is denied. (There is NO CHARGE for this service).
 
Payment Deferment Request

To request a payment deferment, please contact Customer Service at 916-486-8178, Mon-Fri, 8:00 am - 5:00 pm. Please note the following requirements must be met: You have made at least 6 complete and on-time payments on your Sale Contract, all fees have been paid including all outstanding late and NSF fees, you must have valid Physical Damage (Comprehensive and Collision) Coverage on the vehicle, a Deferment Charge must be paid prior to processing, the Sale Contract cannot be past the original maturity date, this is your first request for a Deferment (only one is allowed during the term of your loan). All requests are subject to prior approval. Please allow 15 days for processing. You will be contacted only if your request is denied.