Elite Acceptance Corp
Elite Acceptance Corp
Pay Options

Frequently Asked Questions

Get Insurance
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PAYOFF ACCOUNT

Want to payoff your account?
Click Here for more information.

Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive personal information, such as your date of birth or Social Security number by e-mail.

Welcome to Elite Acceptance Corp. Customer Service


At Elite Acceptance Corp., we are dedicated to providing you with prompt, courteous and professional customer service. Additionally, some of our customer service representatives are bilingual in Spanish.

Our primary focus is to provide you with answers to the questions you have regarding your finance product. We have developed this guide with you, our customer, in mind.

Our FAQs provide answers to your most common questions. We welcome any other questions or feedback you may have about your service experience. Contact us with any questions you may have at:

Email: CustomerService@EliteAcceptance.com
Office: (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm

Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive personal information, such as your date of birth or Social Security number by e-mail.



PAYMENT OPTIONS


Mail your payment (Please reference your account number)
Elite Acceptance
1485 River Park Drive, Suite 100
Sacramento, CA 95815
Elite Acceptance
Pay By Phone
Customers have an option of making a one-time payment by phone via credit / debit card. (Gateway fee applies)
Please note, eCheck is not available by phone.

Tel: (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm
Elite Acceptance
Recurring Auto Payment (ACH)
If you prefer to have your monthly payments automatically debited from your account. Click to download the Auto Debit Payment Authorization Form. Return the completed and signed form to the address listed above. (There is NO CHARGE for this service).
Elite Acceptance
Elite Payment Portal: Credit/Debt Card or eCheck/ACH
Make a payment by Credit, Debit Card or direct from your checking account. Select your payment option below. (Gateway fee applies)

Pay By Credit/Debt Card >>
Pay By eCheck / ACH >>

VISA Master Card Discover Diners Club Elite Acceptance
Payment Due Date Change Request
To request a payment due date change, please download, complete and return the Payment Due Date Change Request Form. Please note the following requirements must be met: You have made your 1st payment, your requested due date is not more than 15 days from your existing due date, this is your first request for a due date change (only one is allowed during the term of your loan), your account is current. All requests are subject to prior approval. Please allow 15 days for processing. You will be contacted only if your request is denied. (There is NO CHARGE for this service).
Elite Acceptance



FREQUENTLY ASKED QUESTIONS


Q: How often will I be billed?
A: You will receive an itemized account statement every month along with a payment coupon and return envelope.

Q: I want to pay off my loan. How do I find out the payoff amount?
A: Please request a payoff by providing your name and account number which you can send via e-mail to CustomerService@EliteAcceptance.com. We will respond to you within 1 business day or you can call us at (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm.

Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive personal information, such as your date of birth or Social Security number by e-mail.


Q: Do I have to purchase insurance for my car? What type? How soon?
A: Yes, you must have insurance on the vehicle you are financing with Elite Acceptance Corporation. We require that you maintain comprehensive and collision coverage at all times with a maximum deductible of $1000. All registered owners on the vehicle you are financing must be listed as drivers on an active insurance policy. No registered owners may be excluded. Also, in the event of a non-covered claim by your insurance carrier, you still remain liable for any remaining outstanding balance due to Elite Acceptance Corporation. For further information, you may contact our insurance department at (916) 486-8178, Mon - Fri, 8:00 am - 5:00 pm.

If you fail to satisfy the insurance requirements as stated above, you will be held in default of your contract and Elite Acceptance Corporation may, at your expense, elect to add a Lenders Single Interest Policy (otherwise known as VSI) to your loan which provides only coverage for the remaining balance due to Elite Acceptance Corporation.

You can fax proof of insurance to our insurance department at (916) 484-9320 or eMail to Insurance@EliteAcceptance.com





Elite Acceptance Corporation | © 2017